Administration Response Regarding COVID-19

Updated April 8th, 2021

Ensuring residents are cared for in a safe and healthy environment is our greatest concern. The Centers for Disease Control and Prevention (CDC) have recommended a variety of steps that we have implemented to help reduce the potential for the virus to enter our buildings. Our facilities are following the CDC infection prevention and control guidance by performing frequent sanitizing of high touch surfaces, frequent hand hygiene, universal face mask use by all employees, and wearing appropriate personal protective equipment (PPE) such as gowns, gloves, eye protection and surgical masks or N95 masks during care procedures as recommended for the type of care being provided. We are also staying up to date with the CDC recommendations as they are revised. In addition, our facilities are in close contact with the local and state health departments and are following their guidance. We are taking a proactive approach in protecting our residents and your loved ones.

We would like to take this opportunity to update you with the steps we are taking to ensure our residents continue to be cared for in a safe and healthy environment during this pandemic. Our facilities are routinely testing staff as directed by state and local health departments and as directed by the Centers for Medicare & Medicaid Services (CMS) based on the facility’s status and county positivity rates. We are hopeful that by doing this we can continue to reduce the spread of this disease amongst our residents and the community as a whole.

At this time, we are following the guidelines and recommendations from CMS and the local health departments to determine if a facility is able to participate in outdoor and/or indoor visitation. Please contact the facility directly to inquire about their current visitation status as this may change frequently depending on the positivity rate in the facility and in the local county. As the weather is changing, we are working on plans to allow outdoor visits if a facility meets the required criteria and the local health departments allow.

Our rules for indoor and outdoor visits are as follows:

  • Visits must be scheduled at least 24 hours in advance and are subject to availability as space may be limited
  • Limit of no more than 2 visitors per resident (For Illinois facilities, visitors must be from the same household)
  • Visitors must pass temperature and symptom screening
  • Visitors must wear a mask covering nose and mouth at all times
  • Visitors must maintain 6-foot social distancing from the resident (no physical contact is allowed), if the resident is not vaccinated
  • Residents who are vaccinated may have close contact (such as hugs and hand holding) with their visitors
  • Residents who are in quarantine or symptomatic may not participate in any visitations
  • Indoor visits may not be allowed when the county positivity rate is above 10%
  • If there are any new positive cases in the facility, visitations may be suspended for a period of time

Please continue with all of the telephone calls, letters, video chats, and care cards that you have been sending via our website. It truly brings smiles to all of your loved ones’ faces each time they have the opportunity to connect with you. Please also know that our staff are working tirelessly to ensure that not only are your family members and friends being taken care of from a medical standpoint, but also their social and emotional well-being. Should you have any questions, please feel free to contact our Facility Administrator or Director of Nursing.

We look forward to the day when this crisis is behind us and we can all be together again. 

For additional information, please visit the CDC’s Coronavirus Disease information page at

As the resident’s representative you will be receiving weekly updates with the number of confirmed Covid-19 cases in the facility via an automated phone call to the phone number we have on record. If you would prefer to receive this weekly communication through an email, please contact the facility to update your method of communication.

FOR ILLINOIS FACILITIES: You can view up to date number of positive cases of COVID-19 for each facility on the Illinois Department of Public Health’s website at

*We are currently offering monthly vaccination clinics at our facilities for residents who have not been vaccinated. Residents who are vaccinated may have close contact with their visitors (such as hugs and hand holding) and may go out on excursions for less than 24 hours without quarantining upon return.*