Administration Response Regarding COVID-19

Updated June 16, 2021

Ensuring residents are cared for in a safe and healthy environment is our greatest concern. The Centers for Disease Control and Prevention (CDC) have recommended a variety of steps that we have implemented to help reduce the potential for the virus to enter our buildings. Additionally, our facilities are in close contact with the local and state health departments and are following their guidance.

Our facilities are routinely testing staff as directed by state and local health departments and as directed by the Centers for Medicare & Medicaid Services (CMS) based on the facility’s status and county positivity rates. We are hopeful that by doing this we can continue to reduce the spread of this disease amongst our residents and the community as a whole.

At this time, we are offering at least 8 hours of visitation 7 days per week. Please contact the facility directly for specific visitation hours. If you are unable to visit during the established visitation hours, please contact the facility to set up a visitation time.

All visitors will be screened for temperature and must complete a questionnaire regarding signs and symptoms of COVID-19, any recent exposure to a COVID positive person, any recent travel, and vaccination status. Visitors are not required to be fully vaccinated and are not required to disclose vaccination status. However, visitors who do not disclose vaccination status will need to follow the unvaccinated visitor guidelines outlined below.

  • If the resident is fully vaccinated but any of the visitors are not fully vaccinated, both the visitors and the resident must remain masked during the entire visit but may have physical contact such as hand holding and hugs.


  • If the resident is not fully vaccinated, the resident and all visitors must remain masked during the entire visit and maintain a physical distance of 6 feet with no physical touch or contact, regardless of the vaccination status of the visitor.


  • If the resident and ALL visitors are fully vaccinated and the visit is outdoors or in a closed private room with no other residents or roommates present, the resident and visitors may remove their masks and have physical contact. Hand hygiene must be performed and masks applied before leaving the visitation area and entering the hallways, if indoors.


  • All visitors must perform hand hygiene after screening and before leaving the visitation area. Hand sanitizer dispensers are located outside, inside resident rooms, and throughout the facility.


  • All visitors must wear a mask when walking in the hallways and maintain 6 feet from residents and staff. Visitors must go directly to the area where the visit will take place and are not allowed in other areas of the facility.


Outdoors visits do not need to be scheduled and are preferred, if weather permits.

Visits in the resident’s room are allowed, if preferred or requested. If the resident is in a private room, it is not necessary to schedule an appointment. If the resident is vaccinated, there is no limit to the number of visitors if the space allows. However, if the resident is in a semi-private room with a roommate, we request that you call at least 1-hour prior as a courtesy to avoid any conflicts with the roommate having visitors as well. No more than 2 visitors are allowed at a time in a semi-private room and the privacy curtain must be pulled between the residents during the visit. Visitors in a semi-private room must wear a mask at all times during the visit and maintain distancing. There is no specific time limit on room visits as long as it does not interfere with the roommate’s care, privacy, preferences, or ability to also have visitors.

For indoor visits in one of our visitation areas, we encourage you to schedule a time to use the space to ensure it is available and the visit may be limited to 60 minutes to allow time for other residents and visitors to use the space as well, if requested. If the space is not available, we will make every effort to find another area to visit with your loved one.

We hope to make these visits a safe and enjoyable experience for everyone. Please contact the facility Administrator if you have any questions.

*The facility reserves the right to stop a visit or restrict further visits for any visitors who violate the visitation rules or any of the core principles of infection control which include screening, masking, hand hygiene, and physical distancing from others as outlined above.*

We are currently offering monthly vaccination clinics at our facilities for residents who have not been vaccinated. Residents who are vaccinated may have close contact with their visitors (such as hugs and hand holding) and may go out on excursions for less than 24 hours without quarantining upon return.

For additional information, please visit the CDC’s Coronavirus Disease information page at

As the resident’s representative you will be receiving weekly updates with the number of confirmed Covid-19 cases in the facility via an automated phone call to the phone number we have on record. If you would prefer to receive this weekly communication through an email, please contact the facility to update your method of communication.

FOR ILLINOIS FACILITIES: You can view up to date number of positive cases of COVID-19 for each facility on the Illinois Department of Public Health’s website at